4 Ways to Make Your CX 'Sticky'

I came across an interesting article in CMS Wire on four techniques to consider if you want to develop “sticky” CX:

1. Using customer journey optimization
2. Maximization of communication channels
3. Integration of CX into brand apps
4. Analyze churn and retention 

I found the article to be helpful, so figured I’d share. You can read the full piece here, let’s discuss!