Getting Started in the Community

New to the community? Start here!

  • 14 Topics
  • 32 Replies

14 Topics

amanda.rothbard
Community Manager
amanda.rothbardCommunity Manager
published in Getting Started in the Community

New to the community? FAQs here!

Welcome to the Kustomer Community, your new hub for CX excellence. If you’re new to the community, look no further. Let’s jump into some FAQs for new users: I just joined the community! Where do I start?First things first: log in and set up your user profile. You can set up your profile by clicking “log in” on the upper right hand corner of the Home Screen, then following the necessary steps. Once you’ve created an account, take a look at our community guidelines and then introduce yourself 👋🏼​​​​ What’s the point of the Kustomer Community?The community is a one-stop-shop for all things Kustomer. Our goal is to provide you with a centralized location for where you can learn about our product, share knowledge with one another and network with fellow CX pros. We want you to be even more successful with your use of Kustomer, which is why we’re here! How does it work? What can I find here?Great question! Let’s dive in to the lay of the land…  The best part about using the community is ou

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10 months ago
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Anonymous
posted in Getting Started in the Community

Introduce Yourself!

Hi Community Friends,We thought it might be fun to know who’s who -- I’ll start!I’m Gordana, and I’ve been with Kustomer since April 2020. I’m responsible for leading our Technical Support Team here but also excited to be playing a big role in our new Community!  I live just outside of NYC and am passionate about improving the Customer Experience.  My family consists of my husband Ross and our three kitties Munches, Ceddy and Sophie, who were all rescued.  Reach out if you have any feedback or you just want to say “hi”.Looking forward to engaging with you all in our new format!- Gordana 

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ashley_at_manscaped
1 year ago
amanda.rothbard
Community Manager
amanda.rothbardCommunity Manager
published in Getting Started in the Community

New here? Check out our Community Guidelines!News

General code of conductOur community is there for everyone, however we want to make sure that the community offers a positive experience for all visitors. Therefore these general guidelines have been established.Be friendlyUsers must treat one another with respect. Users will not post any racist, insulting, sexist, discriminatory, threatening or otherwise insulting comments, will not use coarse language, make inappropriate jokes or otherwise harass other users.Stay legalUsers may not post any pornographic or otherwise offensive material, share illegal or copyrighted content, attempt to distribute illegal substances, distribute viruses or other material which gives you access to the computers or systems of other users, or generally anything that is considered illegal by your country of residence.Stay on topicPlease do not change the subject of a discussion to something not intended by the original poster. Any off-topic posting or “hijacking” of threads will result in content being remov

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amanda.rothbard
Community Manager
1 year ago
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BANKIFI JOFriendly Neighbor
asked in Getting Started in the Community

Language Activation

Can anyone offer any advice as to why I am unable to activate the English (uk) language from the language activation area. I am an admin of the system so should have permissionsThe instructions say to simply activate the required language from the deactivated list, but the toggle to do so is greyed out. Thanks in advance

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2 months ago
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BANKIFI JOFriendly Neighbor
asked in Getting Started in the Community

Complete novice looking for some help on creating a view of customers

hi, i am looking for some help on how i get a view or list of all Customers added to the system, rather than conversations, any advice would be appreciated

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amanda.rothbard
Community Manager
2 months ago
R
RPADEV07Getting Warmed Up
asked in Getting Started in the Community

How to filter conversation based on their created time in API

I need to filter conversation based on their created time.Currently i use https://api.kustomerapp.com/v1/routing/queues/637b96b170397c2490XXXXX/work-items?status=queued&createdAt=2023-07-18T10%3A24%3A55.073Z&page=1&pageSize=100 .but is not filtering out the right conversations

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Kustomer Employee
3 months ago
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tejFriendly Neighbor
asked in Getting Started in the Community

Interval Wise agent raw

Do we have an option in Kustomer to obtain interval-wise raw data for the agents? This would allow us to understand what he or she is doing throughout the entire day. Like the bifurcation for all the auxs ( Lunch, break , pre break , team meeting & other as well) 

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3 months ago
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BalajiGetting Warmed Up
asked in Getting Started in the Community

API to get data attributes for standard and custom object

Hi Team,Is there any API available to get data attributes(column names) for standard and custom object?

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A
7 months ago
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KyleFriendly Neighbor
posted in Getting Started in the Community

Salesforce back-tagging?

Following up from the first AMA - Bryce could you please elaborate on the Salesforce back-tagging you mentioned on the call? @bryce.coleman 

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bryce.coleman
Community Manager
10 months ago
A
AmandaT123Social Butterfly
asked in Getting Started in the Community

Company logo when sending email

How can we update our sender profile image in Kustomer so that when an email from us is sent to a customer’s email address, the round image is our logo?

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11 months ago
A
Anonymous
posted in Getting Started in the Community

How to Access Kustomer University

Hi All,We are working on enabling SSO to allow for seamless login to Kustomer Universifty via the Kustomer Community but in the meantime, you’ll need to enter your credentials manually.  Please make sure that you are logged into your instance of Kustomer in another tab then switch over to the Community. When you click on one of the Kustomer University links for the first time, you will see the following login screen:Enter your Kustomer Org Name in the field and once you do, you will be able to access Kustomer University seamlessly going forward.If you clear your cookies, you may be asked to enter your credentials again, but these should be sticky for you until then.*Please note only customers with an active Kustomer Liscense will be able to access Kustomer University.-Gordana

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1 year ago
A
Anonymous
posted in Getting Started in the Community

Welcome Members!

Hi Everyone!Welcome to the new Kustomer Community!  We’ve been hard at work building a one-stop-shop for our users, where you can share knowledge, become product experts, get inspired and connect with likeminded CX pros. Our goal is to offer you the most impactful CX community out there. We pulled in the Knowledge base, Kustomer University, Feature request submissions, and active discussions all in one place, so when you search for a topic, you can see valuable information across all our key sources. If something isn’t already available, you can easily “Ask a Question” to get a conversation started and have your question answered either by the Community or someone from Kustomer. If you don’t have a question, choose the Conversation option and engage with fellow colleagues who are also using Kustomer to improve their client experiences.Should you need to reach out to Support, just click on the links at the bottom and it will take you to our form. We’ve added a link to our API documentat

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1 year ago
A
Anonymous
posted in Getting Started in the Community

What Can I Access on the Kustomer Community?

We’ve tried to keep the Community as open as possible but certain areas are restricted to keep the discussions more focused.  Here is a chart of what’s currently available to each person:Kustomer Community Access ChartPlease note access may change over time.-Gordana

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1 year ago
A
Anonymous
posted in Getting Started in the Community

Ranks and Badges

As you use the new Community, you will see different badges and ranks appear for you based on your interaction with the platform. You start at the bottom as a New Community Member and work your way to the top as a CX Genius!CX Genius Brainy Solutions Inspiring Poster Social Butterfly Participating Frequently Friendly Neighbor Getting Warmed Up New Community MemberIn addition to your interaction with the site, you can also accumulate points that help you reach the next rank level.  Here is a snapshot of our current points system: Screenshot of our current points system rulesAs we continue to build our community, we’ll be refining our awards and rank process.  Keep your eyes peeled here for more info!  If you have suggestions for new badges or ranks, share your comments below.-Gordana

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1 year ago

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