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CSAT Customer Surveys - Change the order of the Surveys Positive Ratings should show before negative ratings


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Change the order of the  survey to show the positive ratings to show first before the negative ratings. 

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Best answer by amanda.rothbard 8 June 2023, 17:59

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Hi @adrianne! May I ask where you’d like to see this change? Is this for a particular search or in a report? 

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This request is to change the order of ratings when the survey is displayed to the customer. Instead of ordering the ratings from negative to positive, provide the option to order the ratings from positive to negative. Customers often say that they intended to select a 5, but accidentally selected a rating of 1 because it was the first one presented.

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Hey @Janet 👋 Thanks so much for sharing your feedback in the community! I definitely hear you on this.

One of our other community members, @clair, submitted a Product Idea with similar feedback to yours. I recommend upvoting this idea so that we can keep track of the community members that would like to see this feature.

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@amanda.rothbard  I just upvoted it. Thank you!

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