Question

What is the best way to report on chat concurrency & capacity

  • 11 October 2023
  • 1 reply
  • 75 views

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We are trying to understand the time we have agents at 0, 1 or 2 capacity for live chats. What is the best way to report on concurrency and does anyone have any advice on how they have set up this kind of reporting? 

 


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I would also like to have an answer to this question 😀

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