Regarding the new Meta Channels update, will it be possible to bulk message on WhatsApp if you are not utilising the Kustomer <> WA native integration?
At present, we utilise MessageBird for our WhatsApp messages. We may look to switch to the native integration in the future however, it would involve making large scale changes to our workflow set-ups etc. However, the ability to bulk message via WA would be a massive benefit to us so I’m eager to understand if this will work in our current set-up.
Best answer by Anonymous
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