The business schedule is great how it’s got two levels, any chance we could add more?
The use case is that we have a period through the night that chat isn’t open, but on specific days during the week, we are all in one meeting so this would require a third level+ so that someone didn’t have to turn it off for the meeting every time.
What do you think? Thanks!
Or even better would be if it would be based agent statuses. If no one is onlune then chat will be closed and custoner´s would only be able to send emails and as soon as agents are back online then chat will be available again. We are struggeling with the same issue.