Business schedule multiple levels

  • 30 December 2022
  • 1 reply

Userlevel 1
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The business schedule is great how it’s got two levels, any chance we could add more?


The use case is that we have a period through the night that chat isn’t open, but on specific days during the week, we are all in one meeting so this would require a third level+ so that someone didn’t have to turn it off for the meeting every time.


What do you think? Thanks!

1 reply

Or even better would be if it would be based agent statuses. If no one is onlune then chat will be closed and custoner´s would only be able to send emails and as soon as agents are back online then chat will be available again. We are struggeling with the same issue.