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E-mail Read Receipts

  • 4 August 2022
  • 2 replies
  • 105 views

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Hi there!

 

Kustomer used to show the status of an e-mail being opened which isn’t visible anymore.

 

Is that feature still there or has been disabled now?

 

Many thanks,

Saad.

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Best answer by michael.iacono 4 August 2022, 22:24

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Hi Saad,

 

Let me send this over to our Support team to investigate this for you.

 

Thanks!

 

Gordana

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Hi Saad,

Thank you for sending this question along! We made some updates to apps and if you head to Apps > Manage Apps and update the Chat app and the Postmark app you will get the new behavior we added. There are now indicators in the timeline for when an email and chat are “Delivered” and “Seen”! The look is consistent between Chat and Email channels. I will follow up with an email as well!

-Mike

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