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Options returned when moving conversations from one customer timeline to another

  • 9 August 2023
  • 4 replies
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  • Social Butterfly
  • 10 replies

When moving a conversation from one customer’s timeline to another customer’s timeline, when you begin typing the customer’s name or email address to move the conversation to, the selections that appear are not in alphabetical order and don’t always relate to what is being typed. It would be helpful for the results to appear in alphabetical order so users don’t have to scroll through a list of options.

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Best answer by judee.tejero 22 August 2023, 10:50

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Hi @Janet thank you for taking the time to submit a feature request. This idea has been automatically sent to our Product team for review. When we have updates on the request status, or if our Product team has follow up questions, you’ll see updates posted in this thread. Thanks again!

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Thanks so much, @judee.tejero !

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@Janet thanks for bringing this to our attention.  While technical what is happening behind the scenes is that we were searching in kobjects, conversations and customers - in that order.  Of course the most relevant search would be customers first so this has been corrected.  It will be on production very shortly.

 

Thanks,

Brad 

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@bradb  Thanks so much!

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