If you attended our Conversations event in May, you’ll know that we are buzzing with excitement over the opportunities messaging presents for businesses all around the world! In recent years, the way we connect online has seen meaningful shifts - with over 1 billion users connecting with a business account across Meta’s messaging services (Messenger, WhatsApp, and Instagram DMs) every week.
Messaging has changed the way we communicate and interact in our personal lives, and it’s changing how we do business. Naturally, businesses want to be where customers are. The best businesses meet their customers where they are and what better way than to leverage Meta’s messaging services to facilitate private, secure, and automated conversations.
We recommend you complete the following Kustomer University courses to take advantage of messaging.
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Set up Chat with the Configuring Chat: Settings & Design course and the Configuring Chat: Domains & SDK course
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Build Conversational Assistants with the Conversational Assistant Fundamentals course and the Advanced Conversational Assistant course
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Configure Messaging channels with the Configuring Facebook course, the Configuring WhatsApp course, and the Configuring Instagram course
Have you observed any shifts in consumer behavior? Is there a messaging channel your customers prefer? Let us know in the comments below! 👇🏽👇🏽👇🏽👇🏽