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How would I get the create date of the last note added to a conversation in a workflow? I can get the note collection from the note by conversation.But without iterating through all the notes to find the youngest one is there a way to just fetch the array length?assuming step 2 is the get notes by conversation getting the most recent created note would formulated how?/#steps.2.body.data.//lastentryindex//.attributes.createdAt
I would like to add a link from my application to Kustomer and open an existing macro. How do I find information on constructing the URL?
Hey everybody 👋How many of you are heading to Shoptalk? Saddle up and join us! We're bringing the Wild West back to life with a party you won't want to miss. Enjoy an exclusive ✨ PRIVATE ✨ showing of Atomic Saloon, delicious food, and of course...an open bar.One lucky winner will receive a $200 Tecovas gift card to grab their very own pair of boots and rumor has it everyone will walk away with a cowboy hat. YEEHAW!🐴 Register here! 🌵
Do we receive emails sent to the customer in Kustomer from Klaviyo?
Hola buenas, quiero implementar un {{#ifCond custom.value ‘in’ [‘a’, ‘b’, ‘c’]}} true, me podrían indicar como puedo llegar a estó desde una validación de kustomer, gracias
We are trying to understand the time we have agents at 0, 1 or 2 capacity for live chats. What is the best way to report on concurrency and does anyone have any advice on how they have set up this kind of reporting?
Como gerar um relatório de tempo médio de atendimento por canal, sem considerar o tempo do ticket pausado?
Hey everyone! 👋So excited to announce that we've launched a brand new podcast called The Juice with Jess Cervellon. This podcast is a fun inside look at how different positions across an organization think about the customer and brand experience! Jess has been traveling all over the US to record these episodes in real life, and the Kustomer team has been putting a lot of work into it behind the scenes. We're so excited to bring this to you!The first episode is with Nancy Gurd (CX Director at Caraway). They talk about dealing with viral social media moments, AI in customer service, BPO's, and more! Make sure to give it a listen by clicking here.Your support means a TON to us! If you have time to subscribe, rate, or review the pod, that would be major! Also feel free to share it with friends/ family/ social media/ or whoever you think would enjoy it!If you have any questions about the podcast or even feedback, let me know!!! Jess and the team are super open to what ya'll have to say. Th
Hi everybody 👋We wanted to add to the excitement of our new AI features with a contest. We’ll be raffling off a $100 gift card for everyone that participates! Here’s how the contest works—There are 5 robots 🤖 hidden around words in the Kustomer University course: Getting Started with Customer Assist.In order to enter the raffle, you’ll have to do the following:Take the Kustomer University course and note the 5 words bookended by robots Post the 5 words you’ve found in this community threadEach person that completes the KU course and posts their 5 words in this thread will be entered to win a $100 gift card!Here’s an example of what the robots look like in the course: Contest ends Monday, February 5th at 5pm Pacific. Any submissions received after this time will not be counted. The winner will be announced on Tuesday, February 6th! 🎉 Good luck!
How do I save my Search Export with my selected attributes so that I can use it every month for reporting?
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