Update from Kustomer on 7/27 incident

Update from Kustomer as of 7/28, 5pm ET:

All access to the Kustomer platform has been restored. 

Our team is working through redriving all impacted events while making sure there is no negative impact on the creation of new customers, conversations, messages, and Kobjects now that the system is fully operational.

All items from today should be created in Kustomer at the time they enter the system. Items from yesterday might take some time to create or update as the redrive is currently in progress. Currently we do not have an ETA on when the redrive will be completed. 

Please refer to our Status Page for any further updates related to this incident. 

For any questions or support related to this incident, please contact our Support team at support@kustomer.com. Please bear in mind that the team is currently working through a large volume of inquiries. 

2 replies