Question

Brands That Offer SMS Support?

  • 20 March 2024
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Hi everyone, hope you’re doing well!!

We’ve been offering SMS CX for Bespoke Post for more than 5 years, and it’s been super successful. 

We’ve recently launched a satellite brand, and I’m receiving a little pushback as I try to convince the team to launch SMS as a CX channel for this brand.

I’m looking for some other D2C brands (bonus points for travel brands, but not necessary) that use SMS as a CX channel - not necessarily through a marketing short-code but where customers can reach out directly.

Doesn’t have to be your brand - just brands you’ve been able to text for CX help.

I appreciate any insight!! Thanks, and have a great day.


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