Analytics on Agent Activity in Shopify Integration

  • 27 September 2023
  • 0 replies

We are starting to train our agents on refunding and cancelling orders in the Shopify integration, and I would like to be able to report on what agents are providing refunds, when, how much, etc. Not just refunds, but essentially I want to be able to audit all of the refund activity and tie it back to an agent for training/quality purposes.


The standard Shopify reporting in the custom reporting section does not allow that level of detail. There are “Attributed to” sections, however this is not entirely accurate, and only provides an ID.


Has anyone gotten creative with this yet that could provide some tips?


I was able to find the level of detail I want within the json data in our audit log, but I need to figure out how to surface that within reporting.

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