Chat widget on mobile is over lapping my store wish list button.

  • 19 May 2023
  • 3 replies

We have a wish list symbol on our product page which is on SHOPIFY platform. Our wish list icon is being hidden by the Kustomer chat icon. 

3 replies

  • We are facing the same overlapping issue with Knowledgebase as well while using the website on the desktop. The integration of your CRM system on our website is causing disruptions while scrolling on mobile and PC. We emailed this morning but have not received a relevant response yet. 
  • While using the website on mobile the chat icon is overlapping the wish list option only when we are online for chats and the icon only appears after refreshing multiple times. 




We are running into this as well - the chat widget overlaps with our accessibility widget/icon. 

Badge +1

@SQUATWOLF & @lauren_at_shoprevelry , you can change the position of the customer chat widget in the javascript used to embed chat. For example, the below moves the alignment to the left:

   window.addEventListener('kustomerLoaded', function () {
chatIconPosition:{ alignment: 'left'}