Was the out of memory issues after acessing KusMainActivity solved?

  • 6 November 2023
  • 1 reply


Our users are experiencing some crashes after closing the `KusMainAcitivity` (opened by ``). The crash is "Fatal Exception: java.lang.OutOfMemoryError".

The app is using v2.10.5 of We're about to launch a new version with the newest SDK's version, so I can't say if the same occur with new versions of the SDK, but I would like to know if this issue was mapped or someone else face it.

Here's a gist with the stacktrace of the crash


Best answer by michael.iacono 6 November 2023, 14:27

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Userlevel 1
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Hi Luis, 

Thank you for sending this question along! The first step I recommend is to upgrade to the latest version of the Kustomer SDK. If after your team does that, the users of your app get the latest update, and the crash is still happening please send the details along to Kustomer support through chat or email at and we will investigate!