Question

How to enable markdown in incoming messages

  • 21 March 2024
  • 0 replies
  • 27 views

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I am using this endpoint for message creation (adding to existing conversation). Message direction is IN (inbound).

I want text to be bold in some cases. Adding markdown (**, __, *, _, etc.) does not work for bold text. Adding html (<b>, <strong>) does not work to make it bold.

Is there a way to use markdown in incoming message? What markdown is available? Any other ways to display it as bold (maybe other styles in future) in Kustomer


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