What's your article/case deflection rate?

  • 14 August 2023
  • 0 replies

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If you’re using article deflection via email or CA in Kustomer, what is your average case deflection rate?

It looks like ~23% is the go-to rate for tech industry. Does that track with your experience?

We’re setting up email deflection right now and I’m trying to figure out where to start aiming for. 

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