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  • 13 Topics
  • 52 Replies

13 Topics

Mercedes M.
Kustomer Employee
Mercedes M.Kustomer Employee
posted in Lounge area

Kustomer Secures $60M in Funding to Unleash Its Potential as a Standalone Company

 Did you hear the news??  Kustomer has secured it’s largest round of funding yet!  Check it out in our latest press release or read on below. New York -- May 23, 2023 -- Kustomer, the industry leading Conversational CRM platform, co-founded by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, announced it has raised $60 million in a new financing round co-led by previous investors Battery and Redpoint with participation from Boldstart as it spins out of parent company Meta. “Kustomer continues to push the envelope and redefine what it means to deliver a modern customer service experience,” said Alex Bard, Managing Director at Redpoint Ventures. “As Kustomer enters the next phase of their journey as a standalone company, we couldn’t be more thrilled to have another opportunity to partner with such a talented team that is passionate about creating products that help companies deliver great value to their customers.” With the new funding, Kustomer will look to expand its team, focus o

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Mercedes M.
Kustomer Employee
8 days ago
Mercedes M.
Kustomer Employee
Mercedes M.Kustomer Employee
published in Lounge area

Breaking News: Kustomer Embarks on a New Chapter as a Standalone CompanyNews

 We have some big news to share with everyone today. Kustomer is officially spinning out from Meta and will now be operating as a standalone company! This is incredibly exciting for us as not only do we have support from our original partners who have invested $60M in capital but we have a team of dedicated professionals who are customer obsessed and extremely passionate about elevating every customer experience by transforming the way businesses and consumers communicate.  We recognize this is a very unique opportunity for Kustomer and we are thrilled to be on this next journey with all of you. Together we will move and innovate faster than ever before to deliver solutions that drive results for you and your customers, time and time again. Read the full story of what the future holds for Kustomer on our blog HERE.

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Mercedes M.
Kustomer Employee
17 days ago
Mercedes M.
Kustomer Employee
Mercedes M.Kustomer Employee
published in Lounge area

See you at Shoptalk!News

Helloo!We are going to Vegas, baby! 🎰✨🎲I just want to formally invite all of you to visit our booth at Shoptalk. ⚡️ Kustomer has been hard at work for the past few months to create a space in which we can showcase how CX can help businesses drive commerce. ⚡️ If you are around, swing by our booth #146 and see:👏🏼 Some of your peers talking about delivering exceptional CX in 2023👏🏼 UH-mazing theater sessions on the future of CX to drive business growth👏🏼 A Meta Quest Pro headset demo👏🏼 And 👏🏼 So 👏🏼 Much 👏🏼 More Will I see you there? I’d love to connect.

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Mercedes M.
Kustomer Employee
2 months ago
amanda.rothbard
Community Manager
amanda.rothbardCommunity Manager
published in Lounge area

Going to Shoptalk 2023?News

Hi everyone. My name is Chad Horenfeldt, I’m the Head of Enterprise Customer Success & Services here at Kustomer and I’m just so excited to share that we are heading to Vegas to showcase all the amazing things we do with YOU inside the Kustomer platform and how CX is helping businesses drive commerce. If you’ll be around, swing by booth #146, we’ll have GREAT THEATER SESSIONS about the future of CX in the digital-first world. 🔥 More Products Sold, Less Waiting on Hold: How Customer Conversations Can Drive Business Growth. 🗓️ 3.27 + 3.28 at 12:00pm 🔥 The Power of Conversational Support to Build Lifelong Loyalty. 🗓️ 3.27 + 3.28 at 2:30pm

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amanda.rothbard
Community Manager
2 months ago
amanda.rothbard
Community Manager
amanda.rothbardCommunity Manager
published in Lounge area

Join us for TRIVIA on March 30th! 💡News

Hi everybody — The Community team would like to urge you to take a 30 minute break from work and join us for some trivia on Thursday, March 30th!  Category: General knowledge Details: Thursday, March 30th at 2pm Eastern, 11am PacificPrizes: Swag, and your own special badge in the Community!Host: Our very own @erinn! 👉 Sign up here! 👈  

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amanda.rothbard
Community Manager
2 months ago
erinn
Community Manager
erinnCommunity Manager
published in Lounge area

Just for Fun: Filtered FebruaryBlog

When you work in customer service, you’re bound to have brushes with questionable content. Maybe you saw something you wish you hadn’t, or maybe you just wanted to prevent a bot from repeatedly harassing your system.  Is there an unexpected word you had to start filtering out, or a particular mailing list you just couldn’t unsubscribe from? Tell us the ridiculous stories that you had to suffer through, the systems you devised to block unwanted senders, or the unusual, blue, or unusually blue words that had to be incorporated into an otherwise professional setting! Let’s have some laughs this month by sharing in the silliness, and hopefully learning a tip or two along the way.

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amanda.rothbard
Community Manager
3 months ago
amanda.rothbard
Community Manager
amanda.rothbardCommunity Manager
published in Lounge area

Contest: January Community Raffle! 🎉News

Hi Community members 👋 We’re running a raffle for this week only! We want to understand what you find most helpful in the Community, and have some fun along the way. How to Enter 🎟️ You can earn up to 5 raffle tickets by doing one of each of the following in the Community:Comment on a community article, post, user response, or event with the reason you found it helpful. Tag a peer in a community article or post that you think they would find relevant.  Post a question or discussion to the community that you would like an answer to. Respond to a unanswered question, or any answered question that you feel merits more information. Comment on this post with a suggestion of what you’d like to see in the Community in the future. This can be a suggestion for content, resources, events, etc! We’re open to any and all feedback.  🏆 Grand Prize 🏆Winner of the raffle receives $100 worth of Meta Swag! The winner will be announced on Friday, 2/3 The Fine PrintComments on Product Ideas will not b

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amanda.rothbard
Community Manager
3 months ago
erinn
Community Manager
erinnCommunity Manager
published in Lounge area

AMA 1/25 Recap: Automations, 3rd party WhatsApp integrations, and Identifying Inbound Auto-responses

Thank you to everyone who attended yesterday’s Community AMA! This event featured a lot of excellent questions and group discussion, as our facilitators @bryce.coleman and myself addressed obstacles from several individuals and teams, and touched on a range of solutions for each. Below is a recap of the conversation we had.  Automating Data Collection For New Inbound ConversationsThe first segment of the AMA focused on best practices for grouping new conversations by targeting available data. In addition to looking for keywords in the subject line, message body, or the sender’s email itself, the chat channel was recommended as a useful method of obtaining additional information, through passive collection (like reporting the webpage from which chat was accessed), and active collection (such as asking questions with tools like the Conversational Assistant). This topic was readdressed in another discussion about identifying inbound customer texts by timezone. A solution for this was sugg

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amanda.rothbard
Community Manager
4 months ago
erinn
Community Manager
erinnCommunity Manager
published in Lounge area

AMA 1/11 Recap: Queues & Routing, Searches, and the Salesforce Integration

Thank you to everyone who attended yesterday’s Community AMA!  This AMA was the first event of its kind, and felt like a great success! Our facilitators @bryce.coleman and myself fielded questions from several individuals and teams, and led discussions on a range of topics. Below is a recap of the conversation we had.  How to approach a transition to Kustomer’s Queues & Routing featureThis discussion covered many best practices, and the various factors to consider, when setting up Queues & Routing, including team sizes, the benefits of different types of channels, and the use of Searches vs Queues vs a hybrid approach of both. We heard from several people on their own experiences with the process, and the upcoming Skills Based Routing feature was touched on as an option to consider in the near future. Using Searches to locate historical conversations with specific contentThis topic came up during a discussion about agents who were having difficulty in their attempts to find pas

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H
4 months ago
amanda.rothbard
Community Manager
amanda.rothbardCommunity Manager
published in Lounge area

Contest: Snowflake Scavenger Hunt! ❄️ 🏆News

👋 Hey everybody! Who’s interested in having a little fun before the holidays?This week, we have hidden snowflakes around 10 words in the Kustomer Community. If you find all 10 words, you could win a $50 gift card! 💰 These snowflakes have been hidden in Community Discussions only, within these three categories: Welcome to the Community, Kustomer Knowledge, and Industry Knowledge. Snowflakes can be hidden in posts, replies, and titles, so look carefully! 🔎   Here’s an example of what to look for, and a free answer! Prizes🥇The grand prize winner gets a $50 gift card and the first-ever client spotlight on the Kustomer Community in 2023!🥈Two runners up will each win a $25 gift card!🎉 Winners will be announced on Monday, December 19th! 🎉 How to play Use the clues provided below to search for the 10 words with snowflakes around them.💡Hint: Both the Search bar and Discussions section will help you on your quest! Once you’ve found all 10 words, share your answers on this post!💡Import

33919
F
4 months ago
amanda.rothbard
Community Manager
amanda.rothbardCommunity Manager
published in Lounge area

Seeking your Feedback on Kustomer MessagingNews

Hi Kustomer community! I’m Ashley, I’m a Senior Brand Designer here at Kustomer.If you weren’t able to join our marketing focus group last month, the team is hard at work coming up with some whimsical messaging for our big 2023 campaign and would appreciate the feedback of our community members.Please stack rank the top 5 messages that resonate with you. Thanks in advance!More customer conversations. Less customer complications. More products sold. Less waiting on hold. More excited customers. Less slighted customers. More serving customers. Less unnerving customers. More company profits. Less “sorry, we lost it.” More customers buying, Less customers crying. More customers overjoyed. Less customers annoyed. More customers connected. Less customers deflected. More customer connections. Less customer rejections. More customers supported. Less customers thwarted. More customers delighted. Less customers slighted.

563
matt.wurz
4 months ago
amanda.rothbard
Community Manager
amanda.rothbardCommunity Manager
published in Lounge area

Happy Holidays from the Kustomer Community! ☃️

As we make our way into the holidays, I wanted to take a moment to say thank you. Thank you for being a part of the Community, and of Kustomer.  In 2022, the Kustomer Community was launched. 🐣 We took our time to hear your feedback on what you wanted to see in the Community, and in the Kustomer product. We heard your questions, best practice advice, and thought leadership for using Kustomer. Thank you to all of our early members in the Community — we see you, and we hear you! In 2023, the fun really begins. We have exciting initiatives in the works to make it even easier to stay in the loop on all things Kustomer, get your questions answered, learn best practices, and engage with peers. And of course, we’ll have more contests, events, and focus groups happening virtually and in-person. 👥 Happy Holidays everyone, and stay tuned for what’s to come! See you in the new year! Amanda at Kustomer ✨  

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P
5 months ago
Mercedes M.
Kustomer Employee
Mercedes M.Kustomer Employee
published in Lounge area

Seeking volunteers for Kustomer Focus GroupNews

Happy Holidays Community Members! We are hard at work refreshing some of our existing Kustomer messaging but we need your help!  We are looking for 5-6 individuals to join our focus group next Tuesday, 12/20, at 12pm ET for 1 hour and listen to some of the new messaging we are exploring and provide us with feedback which will help shape how the Kustomer messaging and narrative will come to life in 2023. As a thank you for your participation, you will receive a $25 gift card.   Please see below for all the details:What: Kustomer Messaging Focus GroupWho: Open to all with a focus on B2C and D2C service leaders from small to mid market businesses When: Tuesday, 12/20Time: 12-1pm ET Where: Zoom Please comment here if you would like to join our focus group and thank you in advance!Best,Mercedes

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ashley_at_manscaped
5 months ago

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