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Is anyone else using both of the optional Additional Feedback methods—and if so, are you seeing reporting errors? We have article feedback turned on and we’ve opted to use both optional Additional Feedback methods (Suggested Reasons and Written Feedback).For context, in the Knowledge Base Report, the Suggested Reasons option feeds the Article Feedback table, while the Written Feedback option feeds the Article Comments table. Unfortunately, right when we turned on the Suggested Reasons multiple choice questions, we lost the reporting functionality for the Article Feedback table. Anyone else seeing this? The Report Issue button doesn’t do anything, so I reached out to Kustomer support back in January and they created a bug for their developers to analyze. Before we enabled the Suggested Reasons option, we used to still see this table in the report, even though it didn’t populate with data, but now it’s just the error screen. Even when we try turning off the multiple choice question opti
Hello! I’m looking to see if there’s a way to set the Subscribed to SMS and Subscribed to Email flags in a Shopify customer profile, using the Kustomer / Shopify integration via the API using a Workflow webhook?
In this blog I’m going to discuss how to integrate your Kustomer Org with Conduit. The Conduit platform helps create custom charts for e-commerce, sales and cx platforms (ie. Kustomer). Conduit allows you to automate these charts with workflows so you can automatically import reports directly to Google Sheets. Workflows can also be used to create custom metrics with Google Sheet Formulas using the metrics below. Number of Conversations First Response Time Closed Conversations Closed Time Messages Sent. User/agents name User/agent email The Set Up After signing up (it’s free!), you will need to integrate your Kustomer org. To do this, you will go to Connections on the left hand menu. In the top right of the connections screen you will see a search bar where you can search for Kustomer. After clicking the Connect button, you will need to open your Kustomer org. As you will need to create an API Key. In Kustomer, go to: Settings > Security > API Key Create New API Key Nam
Did you hear the news?? Kustomer has secured it’s largest round of funding yet! Check it out in our latest press release or read on below. New York -- May 23, 2023 -- Kustomer, the industry leading Conversational CRM platform, co-founded by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, announced it has raised $60 million in a new financing round co-led by previous investors Battery and Redpoint with participation from Boldstart as it spins out of parent company Meta. “Kustomer continues to push the envelope and redefine what it means to deliver a modern customer service experience,” said Alex Bard, Managing Director at Redpoint Ventures. “As Kustomer enters the next phase of their journey as a standalone company, we couldn’t be more thrilled to have another opportunity to partner with such a talented team that is passionate about creating products that help companies deliver great value to their customers.” With the new funding, Kustomer will look to expand its team, focus o
We have a wish list symbol on our product page which is on SHOPIFY platform. Our wish list icon is being hidden by the Kustomer chat icon.
Introduction and uses Users of Jotform are aware of how easy the site makes it to create a quick, effective Form to begin embedding their link and receiving submissions right away. For the uninitiated, here’s an outside link for a quick tour. As a Kustomer user, having submissions from these Forms create Conversations in your instance is key to aggregating inbound customer activity. In this article, I’ll outline the procedure for bringing your customer-submitted Jotform Form data into your Kustomer instance to achieve that sweet, sweet synchronization. This is one of many possibilities of quick integrations with the Kustomer platform that makes use of our standardized web/form/email hooks and our powerful Workflow interface. Let’s get started! Create a Form in Jotform From the dashboard “/myforms” page on Jotform’s site, we can begin creating a new Form. The site has an excellent and easy-to-use interface (much like Kustomer’s own Knowledge Base Forms - shameless plug, check) that al
This is a kustomer api specific question.Having Kustomer api endpoint https://api.kustomerapp.com/v1/customers/search, docs are here. I want to receive messages with attachments (attachment name, contentType, contentLength).The body for this request (simplified version):{ "and": [ { "message_channel": { "equals": ["email"] } } ], "queryContext": "message"}The problem here - the standard response does not include all the info about attachments that I need. The question is - Is there any documentation on request body params aggs and fields(I think they may help)? Is it possible somehow to change the request body, so that message attachments are included in response as well?I am trying to minimise the number of calls to kustomer api - get all the info in one go.Thank you for your time.
We have some big news to share with everyone today. Kustomer is officially spinning out from Meta and will now be operating as a standalone company! This is incredibly exciting for us as not only do we have support from our original partners who have invested $60M in capital but we have a team of dedicated professionals who are customer obsessed and extremely passionate about elevating every customer experience by transforming the way businesses and consumers communicate. We recognize this is a very unique opportunity for Kustomer and we are thrilled to be on this next journey with all of you. Together we will move and innovate faster than ever before to deliver solutions that drive results for you and your customers, time and time again. Read the full story of what the future holds for Kustomer on our blog HERE.
Buen día.Tenemos una falla en la vinculación de cuentas de Instagram en Kustomer. Los nombres de las cuentas de Instagram no aparecencompletos en el chat. Al momento de vincular más cuentas no logramos diferenciar entre estas porque no muestra los nombres completos de las páginas.
Sometimes Business rules in Kustomer can’t catch all first inbound interactions because Business rules don’t run while a Conversational Assistant is running. So when a chat is opened any business rules that trigger on first inbound interaction will not trigger. Business rules run after the conversational assistant finishes executing all their associated rules and by then the Initial-in message is already on the conversation. So we can use a Run Workflow interaction in our Dialog from the conversational assistant. Scenario: adding a note triggered off first inbound interaction conditionsIn our scenario we’ll place a note on a conversation based on some customer attributes we evaluate and the event will trigger on the first inbound interaction, the initial-in message. And since this won’t catch chats, we’ll use the Run Workflow step to do the job for the chat channel! How to add the Run Workflow step to your conversational assistantThe Run Workflow object is only available in the “Assist
Hi! Is it possible to create report, that will include all conversations and photos, regarding specific subject? for example bad quality product?
Is anyone having event data sent directly to Kustomer via RudderStack? Curious and eager to hear yalls experience with this as we recently partnered with them as an organization and would love to see what it looks like and benefits you’ve noticed from the integration.
What is SEO? SEO stands for "search engine optimization." It is the process of optimizing a website or web page to rank higher in search engine results pages (SERPs). This is done by improving the quality and relevance of the website's content and structure, as well as by building backlinks from other websites. Why is SEO important? SEO is important because it helps search engines like Google, Bing, and Yahoo understand what your website or web page is about and how it can be useful for users. When your website ranks higher in SERPs, it means that more people are likely to find and visit your site, which can lead to more traffic, leads, sales, and revenue for your business. How to improve SEO? Conduct keyword research: Start by researching the keywords that people are using to find products or services like yours. Use tools like Google Keyword Planner to find relevant keywords and phrases that you can include in your website's content and meta tags. Optimize your article’s structure: M
Using the Before and After attributes within your workflows can enhance your workflows tremendously and give you the ability to single out specific events to execute on. These attribute allow you to pinpoint exactly when a change takes place and lets you react to that change. This blog is aimed teaching you how to find these attributes and will provide tips on how you can utilize them. The first thing to do is find these attributes. Generally speaking, the before and after for these events will be nested under “changes.attributes” within the event json. For example, the before and after for adding a tag will look like this: "changes": { "attributes": { "updatedAt": { "op": "replace", "before": "2022-12-16T19:24:53.108Z", "after": "2022-12-16T22:50:59.270Z" }, "modifiedAt": { "op": "add", "after": "2022-12-16T22:50:59.270Z" }, "tags": { "op": "replace", "before": [], "after": [ "6
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