Can either the org or individuals change their default inbox sorting? Our default is set to Newest Assigned, which is not ideal for our processes - we’d rather Oldest Assigned was the default for agents. Preferably this is something we could do for the org as a whole, but we can’t find it in settings. Alternatively having agents be able to set this once would be nice.
The screenshot in the article here doesn’t note a Default, so we’re hoping it’s possible and we’re just looking in the wrong place? https://help.kustomer.com/en_us/sort-your-inbox-By8PyU4so
