I am trying to send WhatsApp Templates programmatically from our systems via API calls (ex: order confirmation).
It looks like the way to achieve this is using the Create draft for Customer endpoint.
I seem to be able to correctly call the API, and I get a 201 response code, as below:
A conversation is created on the Kustomer interface, but the message is not going through. The Kustomer interface shows the error 400 - Invalid Sender
How ever, I am using our registered phone number:
I would love help either making this API Call working or finding another route to sending template whatsapp messages programmatically.
Additional information:
- I am able to send the template through the normal Kustomer interface
- I had a hard time finding the template ID for the meta/template field - I ended up going in the inspector on chrome and looking for IDs on the templates page. I might have the wrong template ID, but I don’t know where to find them
- PS: I tried the /v1/whatsapp/accounts/{accountId}/templates as suggested by the documentation, but I couldn’t find my accountID either
- I’ve tried using Facebook Graph API directly, however it’s not possible because the WhatsApp Business Account (WABA) is shared between us and Kustomer
- FB integration support confirmed that info
- Error code:Â '(#200) You do not have the necessary permissions required to send messages on behalf of this WhatsApp Business Account'